Policies
Our policies set out how we run training, protect learners and handle concerns. They support our ISO 9001 aligned quality management system and are reviewed at least annually.
Quality and learner experience
Quality Policy
How Xcademia plans, delivers and improves its training, and the quality objectives we measure under our ISO 9001 aligned system.
Version 1.0, effective 20 October 2026
Complaints and Appeals Procedure
How to raise a complaint or assessment appeal with Xcademia, the stages and timescales we follow, and where to go if you are still not satisfied.
Version 1.0, effective 20 October 2026
Learner Support and Reasonable Adjustments Policy
How learners can ask for support or reasonable adjustments at Xcademia, how we agree them, and how we keep your information confidential.
Version 1.0, effective 20 October 2026
Assessment and Certification Policy
How we design and mark assessments, quality assure decisions, and issue Xcademia completion and achievement certificates you can verify online.
Version 1.0, effective 20 October 2026
Supplier and Delivery Partner Management Policy
How Xcademia selects, briefs and monitors specialist partners and associate trainers, and why we stay responsible to our customers for their work.
Version 1.0, effective 20 October 2026
Safeguarding and wellbeing
Safeguarding and Prevent Policy
How we protect learners, especially children and adults at risk, respond to concerns and meet our Prevent duty responsibilities.
Version 1.0, effective 20 October 2026
Health and Safety Policy Statement
Our commitment to the health, safety and welfare of learners, trainers and staff, in venues, online and at home.
Version 1.0, effective 20 October 2026
Fairness and conduct
Equality, Diversity and Inclusion Policy
Our commitment to fair access, inclusive delivery and respectful conduct for every learner, trainer and member of staff.
Version 1.0, effective 20 October 2026
Whistleblowing Policy
How staff, associate trainers and partners can raise serious concerns about wrongdoing safely, and how we protect them when they do.
Version 1.0, effective 20 October 2026
Malpractice and Maladministration Policy
How we define, prevent, report and investigate malpractice and maladministration in assessment, and the outcomes and appeal routes that follow.
Version 1.0, effective 20 October 2026
Accessibility Statement
How accessible the Xcademia website is, the known limitations we are working on, and how to ask for help or an alternative format.
Version 1.0, effective 20 October 2026
Security and resilience
Information Security Policy Statement
How Xcademia protects its information and training systems. Aligned with ISO/IEC 27001 principles, and Xcademia holds Cyber Essentials.
Version 1.0, effective 20 October 2026
Business Continuity Policy Statement
How Xcademia plans to keep training running, and to recover, if trainers, venues, platforms or other things we depend on are disrupted.
Version 1.0, effective 20 October 2026
Other documents
- Privacy policy: how we handle personal data under UK GDPR.
- Terms and conditions: the terms that apply to bookings and training.
- Cookie policy: the cookies we use and how to manage them.
- Training Quality Assurance Report: how we assure the quality of our training.