Course Overview
As organisations rely on digital workflows to manage IT services, the role of a ServiceNow administrator becomes critical. This course provides comprehensive training on configuring and managing the ServiceNow platform to support enterprise IT operations.
Participants will learn how to manage users and groups, configure SLAs, design workflows, and handle notifications and data imports. The course also covers update sets, application scope, and best practices for maintaining a stable and scalable ServiceNow environment.
Aligned with the ServiceNow Certified System Administrator, this programme prepares learners to administer ServiceNow instances effectively and support IT service management processes across organisations.
Hands-On Learning
Configure and manage ServiceNow environments through practical labs and real-world scenarios.
Mentor-Led Sessions
Expert-led sessions focused on platform configuration, workflows, and administration best practices.
Career-Ready Skills
Develop the skills needed to manage and optimise ServiceNow platforms in enterprise environments.
Learning Outcomes
Configure and manage ServiceNow platform components
Administer users, roles, and access controls
Design and implement workflows and SLAs
Manage data imports and system updates
Configure notifications and automation
Apply best practices for platform governance
Prerequisites
Basic understanding of IT service management (ITSM)
Familiarity with web applications or databases
Interest in ServiceNow platform administration
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- ServiceNow platform overview
- Navigation and interface basics
- Core platform concepts
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of ServiceNow System Administrator Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is suitable for those new to ServiceNow with basic IT knowledge.
Ready to Start Your Learning Journey?
Take the next step in your professional development