Course Overview
As organisations move toward proactive IT operations, visibility and automation across infrastructure become essential. This course provides in-depth training on ServiceNow IT Operations Management (ITOM), enabling teams to monitor, manage, and optimise IT environments.
Participants will learn how to use discovery to identify infrastructure assets, map services to business processes, and implement event management for real-time monitoring. The course also covers operational intelligence and cloud management integration to support modern hybrid and cloud environments.
Aligned with the ServiceNow Certified Implementation Specialist – ITOM, this programme prepares learners to implement ITOM solutions that improve service visibility, reduce downtime, and enhance operational efficiency.
Hands-On Learning
Implement ITOM solutions including discovery, service mapping, and event management in real-world scenarios.
Mentor-Led Sessions
Expert-led sessions focused on infrastructure visibility, automation, and IT operations optimisation.
Career-Ready Skills
Develop skills to manage and optimise IT operations using ServiceNow ITOM tools.
Learning Outcomes
Implement discovery to identify IT assets
Map services and dependencies across infrastructure
Configure event management and alerting
Use operational intelligence for monitoring and insights
Integrate ITOM with cloud environments
Apply best practices for IT operations management
Prerequisites
Basic understanding of IT infrastructure and networking
Familiarity with ServiceNow platform fundamentals
Knowledge of IT operations or cloud environments
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Overview of IT Operations Management
- ServiceNow ITOM architecture
- Use cases and benefits
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of ServiceNow IT Operations Management Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
No, basic knowledge of IT infrastructure and ServiceNow is recommended.
Ready to Start Your Learning Journey?
Take the next step in your professional development