Course Overview
As organisations prioritise employee experience and digital HR transformation, ServiceNow HR Service Delivery (HRSD) plays a key role in streamlining HR operations. This course provides practical training on configuring HRSD solutions to support modern HR teams.
Participants will learn how to manage HR cases, build knowledge bases, and design employee self-service portals. The course also covers onboarding and offboarding workflows, enabling organisations to automate employee lifecycle processes efficiently.
By the end of this programme, learners will be able to implement HRSD solutions that improve service delivery, enhance employee engagement, and ensure consistent HR operations across the organisation.
Hands-On Learning
Configure HRSD modules and build employee workflows using real-world HR scenarios.
Mentor-Led Sessions
Expert-led sessions focused on HR automation, case management, and employee experience design.
Career-Ready Skills
Develop practical skills to implement and manage HR service delivery solutions.
Learning Outcomes
Configure HR Service Delivery modules in ServiceNow
Manage HR cases and workflows
Build and maintain HR knowledge bases
Design employee self-service portals
Automate onboarding and offboarding processes
Improve HR service delivery and employee experience
Prerequisites
Basic understanding of HR processes
Familiarity with ServiceNow platform (recommended)
Interest in HR technology and automation
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Overview of ServiceNow HRSD
- HR digital transformation concepts
- Key HR use cases
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of ServiceNow HR Service Delivery Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is designed for HR professionals and ServiceNow users.
Ready to Start Your Learning Journey?
Take the next step in your professional development