Course Overview
ServiceNow CSA Training is designed for professionals who want to build strong platform administration capabilities aligned with the Certified System Administrator (CSA) certification. This programme focuses on how ServiceNow works in real environments, including configuration, data handling, security, and service delivery operations.
You will explore how to manage users, configure the platform, work with data models, and implement key ITSM features such as SLAs and reporting. The course emphasises how administrators support efficient service delivery through structured configuration and governance practices.
Delivered through mentor-led sessions and practical scenarios, the training ensures you can apply what you learn immediately in a working environment. By the end, you will be equipped to manage a ServiceNow instance, support business processes, and confidently prepare for CSA certification.
Hands-On Learning
Configure ServiceNow features, manage data, and simulate real admin tasks.
Mentor-Led Sessions
Expert-led guidance focused on real-world ServiceNow administration scenarios.
Career-Ready Skills
Build job-ready ServiceNow administration and configuration skills.
Learning Outcomes
Design platform configurations aligned to requirements
Analyse data structures and relationships
Implement user roles and access controls
Evaluate SLA performance and reporting
Communicate configuration decisions clearly
Lead basic ServiceNow administration tasks
Prerequisites
Basic understanding of ITSM concepts
Familiarity with ServiceNow interface preferred
General IT or support experience
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Architecture and instance structure
- Navigation and UI components
- Applications and modules
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of ServiceNow CSA Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is aligned with the official CSA exam objectives.
Ready to Start Your Learning Journey?
Take the next step in your professional development