Course Overview
This Salesforce AI Associate (Agentforce) Training introduces learners to the fundamentals of artificial intelligence within the Salesforce ecosystem. Designed for business users and early-stage professionals, the course focuses on how AI can enhance CRM processes, improve customer engagement, and support smarter decision-making across organisations.
Through mentor-led sessions and practical scenarios, participants will explore Salesforce Einstein AI capabilities, including predictive insights, automation, and conversational AI. The course also covers Agentforce, enabling learners to understand how AI agents can be designed and deployed to support sales, service, and operational workflows.
Aligned with Salesforce AI Associate certification objectives, this programme equips learners with the confidence to apply AI responsibly and effectively within real-world business environments. By the end of the course, participants will understand how to leverage AI tools while maintaining ethical and governance standards.
Hands-On Learning
Apply AI tools in Salesforce through guided labs and real-world CRM scenarios.
Mentor-Led Sessions
Interactive mentor-led sessions with demonstrations of AI use cases and workflows.
Career-Ready Skills
Develop AI-driven CRM solutions aligned to business outcomes.
Learning Outcomes
Design AI-driven CRM workflows
Analyse business use cases for AI
Implement Einstein AI features effectively
Evaluate AI outputs and performance
Communicate AI strategies to stakeholders
Lead responsible AI adoption initiatives
Prerequisites
Basic understanding of Salesforce CRM
Familiarity with business processes
Interest in AI applications in business
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Introduction to Salesforce AI ecosystem
- Overview of Einstein AI and Agentforce
- Setting up Salesforce environment
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of Salesforce AI Associate (Agentforce) Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is designed for business users and beginners in AI.
Ready to Start Your Learning Journey?
Take the next step in your professional development