Course Overview
PowerShell has become a core tool for modern IT support teams managing Windows environments. This course introduces IT professionals to practical PowerShell usage for system administration, troubleshooting, and operational automation. Through mentor-led instruction and practical scenarios, participants learn how to use PowerShell to perform everyday IT support tasks more efficiently.
The programme focuses on real-world scripting tasks used in service desks and support teams. Participants practise running commands, working with pipelines, gathering system information, and automating repetitive activities. The course emphasises safe scripting practices, structured problem-solving, and creating scripts that improve operational consistency.
By the end of the course, learners will be able to use PowerShell confidently to investigate system issues, automate common tasks, and generate useful reports that support IT operations aligned with modern administration practices.
Hands-On Learning
Hands-on labs practising PowerShell commands, automation scripts, and operational troubleshooting tasks.
Mentor-Led Sessions
Mentor-led sessions guide learners through practical PowerShell scenarios used in real IT support environments.
Career-Ready Skills
Develop scripting, automation, troubleshooting, and reporting capabilities for modern IT support roles.
Learning Outcomes
Analyse system information using PowerShell
Implement automation for routine support tasks
Design simple scripts for IT operations
Evaluate system issues using command tools
Communicate findings through generated reports
Implement safe scripting practices in environments
Prerequisites
Basic understanding of Windows operating systems.
Familiarity with IT support environments.
Basic command-line awareness helpful but not required.
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- PowerShell overview and environment setup
- Understanding execution policies
- Command-line basics for IT support
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
Also Available
Custom quotes for teams and organisations
Onsite Training
Quote RequiredWe come to you. Training delivered at your workplace for teams of 6 or more.
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Training at your location
- Customised content for your team
- Flexible scheduling
No obligation. Response within 1 business day.
Venue-Based
Quote RequiredClassroom training at a professional venue. Ideal for focused, immersive learning.
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Professional training venue
- Face-to-face instruction
- Networking opportunities
No obligation. Response within 1 business day.
Blended
Quote RequiredCombine online and in-person learning for maximum flexibility and impact.
Timeline tailored to learner availability
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Mix of online and classroom
- Self-paced pre-work
- Intensive practical sessions
No obligation. Response within 1 business day.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of PowerShell for IT Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it introduces PowerShell fundamentals before progressing into practical scripting tasks.
Ready to Start Your Learning Journey?
Take the next step in your professional development