Course Overview
PC Hardware Repair & Support is designed for learners who want real, hands-on capability in diagnosing and fixing common PC issues. You will understand how core components work together, what typically fails, and how to approach faults safely and efficiently.
In mentor-led sessions, you will work through practical scenarios drawn from real support tickets, including no power, no display, random shutdowns, overheating, storage faults, and peripheral failures. You will practise evidence gathering, safe testing steps, and clear documentation so your work is repeatable and workplace-ready.
Across three intensive days, you will build a toolkit of methods, checklists, and templates to help you isolate faults, recommend upgrades, and complete repairs with confidence. Aligned with recognised best practices including ISO, GDPR, NIST and SOC 2, ensuring skills remain practical and deployable in real organisations. All prices are exclusive of VAT (where applicable). Group enrolments and custom packages available.
Hands-On Learning
Component tear-down concepts, diagnostic drills, upgrade planning, and peripheral troubleshooting labs.
Mentor-Led Sessions
Live mentor-led walkthroughs, fault-isolation training, and mentor clinics for common mistakes.
Career-Ready Skills
Job-ready workflows for triage, safe repair, user communication, and escalation.
Learning Outcomes
Design a safe, repeatable repair workflow.
Analyse hardware symptoms to isolate faults.
Implement upgrades with compatibility checks.
Lead fault-isolation through structured testing.
Communicate repair findings and next actions.
Evaluate peripheral issues using evidence-based steps.
Prerequisites
Basic confidence using a PC
Comfortable following step-by-step instructions
Willingness to practise troubleshooting
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Workshop safety, ESD precautions, and toolkit orientation
- How to capture symptoms, evidence, and baseline checks
- Lab environment setup and support workflow expectations
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of practical labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of PC Hardware Repair & Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes. It starts with core component knowledge and builds into guided troubleshooting, with mentor support throughout.
Ready to Start Your Learning Journey?
Take the next step in your professional development