Course Overview
Network Support Technician (X-NST) is designed for support professionals who need to troubleshoot networks confidently without becoming network engineers. You will learn the real-world fundamentals that sit behind common tickets, from “Wi-Fi keeps dropping” to “VPN won’t connect”, and how to respond quickly with a consistent method.
In mentor-led sessions, you will work through practical scenarios that mirror service desk and desktop support work. You will practise collecting the right information, running basic checks, isolating root causes, and applying safe fixes for common issues across home working and office environments.
This course emphasises structured triage and clear escalation, helping you reduce resolution times and improve the quality of handover to networking teams. You will also complete assessed practical tasks to earn a Certificate of Achievement, demonstrating capability rather than attendance alone.
Hands-On Learning
Ticket-style practical scenarios with guided checks, fixes, and escalation notes.
Mentor-Led Sessions
Mentor-led sessions with live troubleshooting walkthroughs, feedback, and mentor clinics for real support questions.
Career-Ready Skills
Support-level networking competence aligned to real service desk workflows and KPIs.
Learning Outcomes
Analyse connectivity symptoms using a structured triage method.
Implement safe first-line fixes for common Wi-Fi issues.
Evaluate DHCP and DNS faults using basic checks.
Communicate clear escalation notes with supporting evidence.
Design a repeatable support runbook for networking tickets.
Evaluate VPN connectivity problems and escalation thresholds.
Prerequisites
Comfortable using a computer and basic workplace applications.
Completion of a basic networking fundamentals course or equivalent experience.
Ability to follow along on a Windows or macOS device (admin rights not required, but helpful for some checks
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- What “good connectivity” looks like in the workplace
- Understanding the path: device to internet and cloud
- Reading symptoms vs causes in support tickets
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia Certificate of Achievement based on successful completion of practical scenario assessments and the triage write-up.
Credential
Certificate of Completion
On successful completion of Network Support Technician, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes. It is designed around support tickets and practical scenarios, focusing on what first-line and second-line support teams actually do to diagnose, fix, and escalate network issues.
Ready to Start Your Learning Journey?
Take the next step in your professional development