Course Overview
Modern IT environments demand disciplined control over assets, configurations, and operational processes. This mentor-led programme equips learners with a structured IT Asset Management (ITAM) lifecycle approach, combined with a practical CMDB mindset to improve visibility, accountability, and service reliability.
Across three days, participants work through practical scenarios covering asset discovery, ownership models, licence risk basics, and operational reporting. The course emphasises real-world application—helping teams move beyond tools to establish consistent practices that reduce incidents and improve service outcomes.
By the end of the programme, learners will understand how to connect asset data with operational workflows, enabling better decision-making, audit readiness, and reduced unplanned outages. The focus is on sustainable practices that can be implemented immediately within IT operations teams.
Hands-On Learning
Real-world labs and scenario simulations using asset data, CMDB structures, and reporting workflows.
Mentor-Led Sessions
Guided mentor-led sessions with practical scenarios and operational case discussions.
Career-Ready Skills
Apply ITAM lifecycle control, CMDB thinking, and reporting discipline in live environments.
Learning Outcomes
Design structured ITAM lifecycle processes
Analyse asset and configuration dependencies
Implement CMDB-driven operational control
Evaluate licence risks and compliance gaps
Communicate insights through operational reporting
Lead improvements to reduce service outages
Prerequisites
Basic understanding of IT support or infrastructure
Familiarity with service desk environments
Interest in IT operations or asset management
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Course orientation and tools setup
- IT operations maturity baseline
- Asset vs configuration concepts
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of IT Asset & Operations Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
It is designed for early to mid-level professionals with basic IT understanding.
Ready to Start Your Learning Journey?
Take the next step in your professional development