Course Overview
An effective Training and Competence (T&C) framework is essential for ensuring employees have the skills, knowledge, and behaviours required to deliver good customer outcomes. This mentor-led programme provides a practical guide to designing, implementing, and maintaining FCA-aligned T&C schemes within financial services organisations.
Participants will explore supervision models, competence assessment techniques, and CPD requirements, with a strong focus on real-world application. Through practical scenarios, learners will understand how to embed T&C frameworks into business operations and ensure alignment with regulatory expectations.
The course also covers record-keeping, regulatory reporting, and governance oversight, enabling firms to evidence competence and demonstrate compliance. By the end of the programme, participants will be equipped to strengthen workforce capability and reduce conduct risk through structured T&C frameworks.
Hands-On Learning
Design and evaluate T&C frameworks through practical scenarios and supervision exercises.
Mentor-Led Sessions
Participate in mentor-led sessions exploring supervision, assessment, and compliance challenges.
Career-Ready Skills
Develop skills to implement and manage effective T&C frameworks in regulated environments.
Learning Outcomes
Analyse FCA T&C framework requirements
Design effective competence frameworks
Implement supervision and assessment processes
Evaluate CPD programmes for compliance
Communicate T&C performance to stakeholders
Lead improvements in competence governance
Prerequisites
Basic understanding of financial services
Familiarity with compliance or training roles
Awareness of regulatory environments
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- FCA expectations and regulatory context
- Purpose and scope of T&C schemes
- Link to conduct risk and customer outcomes
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of FCA Training and Competence Framework, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Professionals responsible for training, supervision, or compliance in financial services.
Ready to Start Your Learning Journey?
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