Course Overview
The FCA Consumer Duty represents a significant shift in how financial services firms design, deliver, and monitor customer outcomes. This mentor-led programme equips professionals with a structured, practical understanding of the four Consumer Duty outcomes and how they apply across the product lifecycle.
Participants will explore how to assess fair value, enhance consumer understanding, and strengthen support mechanisms through practical scenarios. The course bridges regulatory expectations with operational delivery, enabling teams to align strategy, product design, and customer engagement with Consumer Duty principles.
Through case-based learning and governance-focused discussions, learners will build the capability to evidence compliance, challenge existing practices, and implement sustainable improvements. The programme is aligned with current FCA expectations and supports professionals responsible for conduct risk and customer outcomes.
Hands-On Learning
Apply Consumer Duty frameworks through practical scenarios, case reviews, and outcome assessments.
Mentor-Led Sessions
Engage in mentor-led sessions focused on real regulatory challenges and implementation approaches.
Career-Ready Skills
Develop skills to implement Consumer Duty across product, risk, and governance functions.
Learning Outcomes
Analyse FCA Consumer Duty requirements and impact
Design customer-centric product governance frameworks
Implement fair value assessment methodologies
Evaluate customer communications for clarity and effectiveness
Lead Consumer Duty implementation initiatives
Communicate compliance evidence to stakeholders
Prerequisites
Basic understanding of financial services
Familiarity with compliance or risk concepts
Experience in customer-facing or governance roles
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Regulatory context and expectations
- Key principles and scope
- Relationship to existing conduct rules
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of FCA Consumer Duty Practitioner, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
It focuses on implementing FCA Consumer Duty requirements in practical business contexts.
Ready to Start Your Learning Journey?
Take the next step in your professional development