Course Overview
This Dynamics 365 Fundamentals CRM (MB-910) Training provides a comprehensive introduction to Microsoft Dynamics 365 customer engagement applications. It is designed for individuals seeking to understand how CRM solutions support sales, service, and marketing operations within modern organisations.
Through mentor-led sessions and practical scenarios, learners explore the core capabilities of Dynamics 365 Sales, Customer Service, Field Service, and Marketing. The course focuses on how these applications work together to deliver seamless customer experiences and improve operational efficiency.
Aligned with MB-910 certification objectives, this programme prepares learners to confidently understand CRM concepts and Dynamics 365 functionalities. By the end of the course, participants will be able to identify use cases, navigate the platform, and support CRM-driven business processes.
Hands-On Learning
Explore Dynamics 365 applications through guided demos and scenario-based exercises.
Mentor-Led Sessions
Structured mentor-led sessions with real-world CRM use case discussions.
Career-Ready Skills
Build foundational CRM knowledge for business and functional roles.
Learning Outcomes
Analyse CRM business requirements
Evaluate Dynamics 365 capabilities
Implement basic CRM workflows
Design customer engagement processes
Communicate CRM solutions effectively
Lead CRM adoption initiatives
Prerequisites
Basic understanding of business processes
Familiarity with customer service or sales concepts
Interest in CRM systems
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Introduction to Dynamics 365 ecosystem
- CRM concepts and terminology
- Platform navigation basics
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
This programme is aligned with the official exam objectives. Exam registration and certification are managed directly by the awarding body.
Credential
Certificate of Completion
On successful completion of Dynamics 365 Fundamentals CRM (MB-910) Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is designed for individuals new to CRM and Dynamics 365.
Ready to Start Your Learning Journey?
Take the next step in your professional development