Course Overview
AI voice agents are transforming customer interaction by enabling automated, natural conversations across inbound and outbound channels. Organisations are increasingly adopting voice AI to improve responsiveness, reduce operational load, and enhance user experience.
This programme focuses on building AI voice agents using tools such as Retell AI and ElevenLabs. Participants learn how to configure SIP connections, design conversation flows, implement fallback logic, and integrate voice systems with business workflows and APIs.
Delivered as a mentor-led programme using practical scenarios, this course provides hands-on experience in creating, testing, and deploying production-ready voice agents that operate reliably in real business environments.
Hands-On Learning
Build inbound and outbound voice agents with SIP, flows, and real deployment scenarios.
Mentor-Led Sessions
Mentors guide conversation design, system integration, and production deployment practices.
Career-Ready Skills
Develop AI voice agent design and deployment capabilities.
Learning Outcomes
Analyse voice AI system architectures
Design conversational flows for voice agents
Implement SIP and telephony integrations
Evaluate agent performance and reliability
Communicate system design and user experience
Deploy production-ready voice AI systems
Prerequisites
Basic understanding of APIs or automation tools.
Familiarity with AI or conversational systems.
Interest in voice and communication technologies.
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- Introduction to AI voice agents
- Tools setup and environment overview
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia certificate of completion based on participation and successful completion of labs and scenario simulations.
Credential
Certificate of Completion
On successful completion of AI Voice Agents (Retell AI & ElevenLabs), learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Developers, automation professionals, and anyone building conversational AI or voice systems.
Ready to Start Your Learning Journey?
Take the next step in your professional development