Course Overview
ITSM Managing Professional Programme is an advanced programme designed to develop practical expertise in managing modern IT-enabled services.
Aligned with ITIL 4, the course supports learners progressing toward the Managing Professional (MP) designation governed by PeopleCert.
Participants gain deep knowledge across key ITIL modules including Create, Deliver & Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan & Improve (DPI).
The programme focuses on applying ITIL concepts in real-world scenarios, covering service value streams, stakeholder engagement, agile and DevOps integration, and continual improvement.
Hands-On Learning
Work through real-world service management scenarios and value stream exercises.
Mentor-Led Sessions
Guided by experienced ITSM professionals with practical implementation insights.
Career-Ready Skills
Build advanced capabilities to lead IT service delivery and transformation initiatives.
Learning Outcomes
Apply advanced ITIL 4 concepts in real environments
Manage IT service value streams effectively
Integrate Agile and DevOps with ITSM
Improve stakeholder value and engagement
Lead service delivery and improvement initiatives
Prepare for ITIL Managing Professional certification
Prerequisites
ITIL 4 Foundation certification recommended
Experience in IT service management or IT operations
Understanding of ITSM concepts
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- ITIL certification path
- Overview of MP modules
- Value-driven service management
- Integrating ITIL with modern practices
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
Also Available
Custom quotes for teams and organisations
Onsite Training
Quote RequiredWe come to you. Training delivered at your workplace for teams of 6 or more.
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Training at your location
- Customised content for your team
- Flexible scheduling
No obligation. Response within 1 business day.
Venue-Based
Quote RequiredClassroom training at a professional venue. Ideal for focused, immersive learning.
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Professional training venue
- Face-to-face instruction
- Networking opportunities
No obligation. Response within 1 business day.
Blended
Quote RequiredCombine online and in-person learning for maximum flexibility and impact.
Timeline tailored to learner availability
Custom pricing based on:
- • Team size & location
- • Training dates & duration
- • Customisation requirements
- Mix of online and classroom
- Self-paced pre-work
- Intensive practical sessions
No obligation. Response within 1 business day.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of ITSM Managing Professional Programme, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
IT professionals looking to advance their ITSM expertise and move into leadership roles.
Ready to Start Your Learning Journey?
Take the next step in your professional development