Course Overview
Service Creation, Delivery and Support is designed for professionals involved in service delivery and operational excellence. This programme focuses on how services are designed, built, delivered, and supported within modern IT environments, aligned with ITIL 4 CDS concepts.
You will explore service value streams, workflow management, team collaboration, and continual improvement practices. The course highlights how organisations ensure service quality, optimise performance, and maintain effective support structures across the service lifecycle.
Delivered through mentor-led sessions and practical scenarios, this training ensures you can apply ITIL concepts in real operational contexts. By the end, you will be equipped to improve service delivery outcomes, enhance team performance, and contribute to efficient service operations.
Hands-On Learning
Apply ITIL practices through service workflows, value streams, and improvement scenarios.
Mentor-Led Sessions
Expert-led discussions focused on real-world service delivery challenges.
Career-Ready Skills
Develop practical ITIL service delivery and support capabilities.
Learning Outcomes
Design service value streams effectively
Analyse workflows and operational performance
Implement service delivery improvements
Evaluate service metrics and outcomes
Communicate across teams and stakeholders
Lead continual improvement initiatives
Prerequisites
Basic understanding of IT service management
Familiarity with ITIL concepts preferred
Experience in service operations
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- ITIL 4 framework overview
- CDS objectives and scope
- Service value system basics
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of Service Creation, Delivery and Support, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes, it is aligned with the official ITIL 4 CDS objectives.
Ready to Start Your Learning Journey?
Take the next step in your professional development