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CompTIA A+

CompTIA A+

Build the foundation of your IT career with CompTIA A+ (V15), the globally recognised certification for technical support and IT operations. Gain hands-on skills in hardware, networking, operating systems, security, and troubleshooting, and become job-ready for today’s hybrid tech environments.

Beginner Duration 4 Days Hardware & Troubleshooting

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CompTIA A+ (Core Series V15 – 220-1201 & 220-1202) is the global benchmark for entry-level IT professionals.
It validates hands-on ability to support, configure, secure, and troubleshoot devices and networks in today’s hybrid and cloud-driven environments.

At Xcademia, our mentor-led A+ programme goes beyond theory. You’ll gain practical experience through live simulations, guided troubleshooting labs, and real-world case studies, preparing you for high-impact roles in technical support, service desks, and IT operations.

Core 1 (220-1201)

1. Hardware (25%)
• Identify, install, and configure PC components including motherboards, CPUs, RAM, power supplies, and storage.
• Differentiate between HDD, SSD, NVMe, and hybrid drives.
• Build and maintain desktops, laptops, and small form-factor PCs.
• Configure BIOS/UEFI, cooling systems, and boot sequences.
• Manage peripheral devices — printers, scanners, and external storage.
• Apply hardware safety and ESD handling procedures.

2. Networking (23%)
• Understand key network concepts: IP addressing, DHCP, DNS, TCP/UDP ports, and common protocols.
• Configure wired and wireless networks (2.4GHz, 5GHz, 6GHz).
• Deploy and troubleshoot SOHO routers, switches, and access points.
• Secure Wi-Fi with WPA3, firewalls, and VPNs.
• Use tools such as crimpers, punch-down tools, tone generators, Wi-Fi analysers, and cable testers.
• Explain network topologies and cable types (Cat5e, Cat6, fibre).

3. Virtualisation & Cloud Computing (11%)
• Explain the purpose of virtualisation and hypervisors (Type 1 & Type 2).
• Configure and manage virtual machines and virtual networks.
• Understand cloud models: IaaS, PaaS, SaaS.
• Describe cloud storage and synchronisation concepts (OneDrive, Google Drive, Dropbox).
• Identify the impact of virtualisation and cloud computing on hardware requirements.

4. Mobile Devices (13%)
• Configure laptops and mobile devices (Android, iOS).
• Install components such as Wi-Fi antennas, cameras, and batteries.
• Configure email, VPN, hotspot, and synchronisation settings.
• Manage mobile security policies: MDM, biometrics, screen locks, and remote wipe.
• Troubleshoot connectivity and performance issues.

5. Hardware & Network Troubleshooting (28%)
• Apply structured troubleshooting methods (identify, test, verify, document).
• Diagnose issues with boot failures, POST codes, and overheating.
• Resolve connectivity problems (IP conflicts, DNS errors, latency).
• Use tools: multimeters, loopback plugs, diagnostic software, and network monitors.
• Interpret logs and system messages to identify root causes.

Core 2 (220-1202)

1. Operating Systems (28%)
• Install and configure Windows, macOS, Linux, and mobile OSs.
• Use Windows administration tools: Command Prompt, PowerShell, Device Manager, Disk Management.
• Configure system settings, updates, and startup options.
• Understand file systems (NTFS, FAT32, ext4), partitions, and user permissions.
• Manage virtual desktops, Task Scheduler, and system utilities.
• Troubleshoot driver and boot issues.

2. Security (28%)
• Implement physical and digital security measures: locks, encryption, authentication.
• Secure workstations using antivirus, firewalls, and access controls.
• Configure wireless security protocols and secure browser settings.
• Recognise social engineering, phishing, and insider threats.
• Respond to malware infections, perform remediation, and harden systems.

3. Software Troubleshooting (23%)
• Diagnose application crashes, OS errors, and compatibility issues.
• Resolve slow performance, service failures, and update errors.
• Repair browser and network configuration issues.
• Troubleshoot mobile OS and app malfunctions.

4. Operational Procedures (21%)
• Apply best practices for documentation, change management, and communication.
• Implement safety procedures (electrical, environmental, ergonomic).
• Configure backup and disaster recovery systems.
• Manage professionalism, time, and customer expectations.
• Follow sustainability and data disposal practices (WEEE, GDPR compliance).

Demonstrate professional competence in hardware, software, and networking fundamentals.

Configure, maintain, and secure devices across hybrid IT environments.

Diagnose and resolve hardware, OS, and network issues with structured troubleshooting.

Support users and business systems with confidence and professionalism.

Understand key principles of cybersecurity, cloud computing, and virtualisation.

Build readiness for advanced certifications like Network+, Security+, Microsoft, and AWS Cloud Practitioner.

Career starters seeking entry into the IT and tech industry.
Professionals transitioning from non-technical roles into technical support.
Students or graduates pursuing a foundation for cybersecurity, cloud, or systems engineering careers.
Organisations training first-line IT staff to meet modern operational standards.

No formal prerequisites, A+ starts from the fundamentals.
Recommended (but not mandatory):

Basic computer literacy and understanding of software/hardware interaction.
Up to 12 months of experience in an IT support or service environment.

Instructor-Led

Live virtual training sessions conducted by certified Xcademia experts.

4–8 weeks depending on learning mode and individual pace.

Exam vouchers can be bundled with training packages or purchased separately.

No, A+ is designed for beginners, though basic familiarity with computers is helpful.

Helpdesk Technician, IT Support Specialist, Field Engineer, Desktop Support, or Junior System Administrator.

Three years, renewable via CompTIA’s Continuing Education (CE) programme.

Advance to Network+, Security+, or Cloud Essentials+, or pursue Microsoft/AWS Fundamentals to expand your technical pathway.

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